We want you to feel confident shopping with us. If you are not fully satisfied with your purchase, you may return eligible items within 14 days of delivery for store credit only.
Return Eligibility
To be accepted, all returned items must:
Be in new, unused, and unworn condition
Include all original packaging, tags, and accessories
Be accompanied by proof of purchase (order number or receipt)
Please note that returns received outside of the 14-day window or that do not meet the above criteria may not be accepted.
Non-Returnable Items
We cannot accept returns for:
Worn, used, or washed items
Damaged items not caused by shipping
Items returned without original packaging or missing tags
Return Process
Contact our customer support team within 14 days of receiving your order to request a return authorization.
Once approved, you will receive instructions on how and where to send your item.
After the item is received and inspected, store credit will be issued to your account or email. Store credit does not expire and can be used on any future purchase.
Return Shipping
Customers are responsible for all return shipping costs unless the product arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.
PRIVACY POLICY
PRIVACY POLICY
This Privacy Policy explains who we are, what personal information we collect, and how we use it when you interact with us — including when you visit or make a purchase from UtilityCollective.com. It also outlines your rights and our responsibilities. We may update this policy occasionally; any changes will be posted on our website and will take effect immediately.
About Utility Collective
UtilityCollective.com is a UK-based online fashion brand specialising in the design, sourcing, marketing and sale of clothing and accessories. We are committed to protecting your personal data and ensuring all processing is carried out lawfully and transparently.
Contact: Sales@utilitycollective.co.uk
Personal Information We Collect
When you visit our website or interact with us, we may collect, store and process various types of information about you, including
Your name, email, phone number, shipping address and payment details so we can process orders, provide updates and offer customer support.
Technical data such as IP address, browser type, device details and cookie preferences to improve your online experience and ensure site functionality.
Payment information (card details and billing information).
Information about how you browse and engage with our site, including marketing preferences.
Any content you submit, such as comments, photos or communication records.
We may also link to third-party websites offering additional products or services. These third parties have their own privacy policies, and we encourage you to review them before sharing personal information.
Social Plugins
We use social media plugins (e.g., Facebook, Instagram, TikTok). When activated, these platforms may collect information about your visit, regardless of whether you interact with the button. If you are logged into the social network, your visit may be linked to your account. To prevent this, log out of the platform before using the plugin.
Information Disclosure
We do not share your information with third parties unless necessary or with your consent. Information may be shared with:
Service providers such as payment processors, delivery companies, and marketing partners.
Social media platforms for advertising purposes (e.g., matching your data to show you relevant ads or similar audiences).
Law enforcement or regulatory bodies where legally required.
A new owner in the event Utility Collective is sold or undergoes a business transaction.
Marketing & Promotions
With your permission, we may send promotional emails about new products, offers and updates. You may unsubscribe at any time using the link in our emails or by contacting us directly.
Shopify Platform
Our store runs on Shopify Inc., which provides secure hosting and e-commerce functionality. Your data may be stored on Shopify’s servers, protected by firewalls.
If you complete a purchase using a direct payment gateway, Shopify stores and encrypts your payment details in line with PCI-DSS standards. Payment data is retained only for the duration of the transaction unless required for ongoing services.
Legal Basis for Processing
We process your personal data only when:
You have given consent.
It is necessary to perform a contract (e.g., fulfilling an order).
It supports our legitimate business interests — such as improving our website, communicating with customers, or carrying out marketing — without overriding your rights.
Cookies & Tracking Technologies
We use cookies and similar technologies (pixels, tags, scripts, web beacons, SDKs, and HTML5 storage) to collect and process information about your activity to enhance your experience and personalise content.
Data Security
We implement technical and organisational measures to protect your information against:
Unauthorised access
Misuse or disclosure
Alteration
Accidental loss or destruction
Data Retention
We keep your information only as long as necessary for legitimate business or legal purposes. When no longer required, we delete or anonymise it. If stored in backup systems, we securely isolate it until deletion is possible.
International Transfers
Your data may be transferred outside your country of residence. Our website servers are located within the EEA (UK), but some partners or service providers may operate internationally.
Your Rights
You have the right to;
Access, correct, update or delete your personal data
Object to processing or request that we restrict processing
Request data portability
Withdraw your consent at any time (this does not affect lawful processing completed prior)
Opt out of marketing via the unsubscribe link or by contacting us
File a complaint with your local data protection authority
We respond to all rights requests in accordance with applicable laws.
